Privacy policy

Sentr LLC, trading as Sentr, 5900 Balcones Dr Ste 100, Austin, TX 78731, United States. Contact support@sentrusa.com with any question about this policy.

For people who contact a business using Sentr:

• Your phone number, and the content of messages you send.
• Call metadata, and where applicable a transcript.
• What you submitted through that business’s web form.
• Your consent record: method, wording shown, and timestamp.

For visitors to this website:

• An email address, if you submit one to the waitlist.
• A mobile number, only if you choose to give one, and only if you tick the separate consent box beside it. Both are optional and the waitlist works without either.
• Where you gave that consent: the wording shown to you, the page it was shown on, your IP address, and a timestamp.

Information is used to keep the contacted business’s records current, to reply to you on their behalf where they have enabled that, and to evidence consent. It is not used to build advertising profiles and it is not sold.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Message frequency varies and depends on your enquiry. Message and data rates may apply.

Consent to receive text messages is never a condition of purchase. See the SMS consent policy for how consent is collected and the messaging terms for opt-out keywords.

Service providers who make the product work, and only to that extent: messaging carriers and aggregators, cloud hosting, and email delivery. They act on our instructions and may not use the information for their own purposes.

We also disclose information where the law requires it. Beyond that, we do not share it.

Message and record data is retained while the business remains a customer, and for a period afterwards so that consent and message history can be evidenced if questioned. Waitlist details, including any number and consent record given with them, are kept until you ask us to remove them or the waitlist closes.

Reply STOP to any text to opt out of messages. To ask what we hold about you, to correct it, or to have it deleted, email support@sentrusa.com. Where a business used Sentr to contact you, that business is the controller of your information and we will refer your request to them.

Information is stored on infrastructure with access controls and encryption in transit. No system is perfect, and we will tell affected people promptly if that ever proves true here.

If this policy changes materially we will update the effective date at the top and, where the change affects messaging, reflect it in the messaging terms as well.